Delivery and Payment
RUNLAB delivers online orders within the Republic of Cyprus.
Delivery is carried out by ACS Courier. Available delivery options and delivery details are shown during checkout or communicated to the customer before the Order is confirmed.
1. Delivery within the Republic of Cyprus
Orders placed through https://runlab.shop/ can be delivered to destinations within the Republic of Cyprus using ACS Courier.
The applicable delivery charge, where any, will be displayed during checkout or otherwise communicated to the customer before the Order is confirmed.
Delivery times may vary depending on the destination, availability of the Goods, weekends, public holidays and the operating schedule of the courier service.
Once an Order has been prepared and transferred to ACS Courier, the customer may receive tracking or delivery information directly from the courier service or from RUNLAB.
The customer is responsible for providing accurate contact and delivery information when placing an Order.
If delivery cannot be completed because the customer provided incorrect or incomplete information or failed to collect the Order within the period specified by the courier, additional delivery or return costs may apply where permitted by law.
2. Delivery Area
Online delivery is currently available within the Republic of Cyprus only.
RUNLAB does not currently offer delivery through the Website to destinations outside the Republic of Cyprus.
3. Free In-Store Pickup
Customers may choose to collect their Order from the RUNLAB physical store free of charge.
Pickup is available from:
RUNLAB (CY) LIMITED
Drakos, Flat SHP06
20 Vasileos Georgiou
4047 Germasogeia
Limassol, Cyprus
Tel: +357 25 333310
Customers should wait until RUNLAB confirms that the Order is ready for collection before visiting the store.
No delivery charge applies to Orders collected directly from the RUNLAB store.
4. Payment
Online Orders may be paid using the payment methods available on the Website at the time of checkout.
Online payments are processed through Revolut.
The customer will be shown the total amount payable before completing the Order, including the price of the Goods, applicable VAT and any delivery charges or other mandatory charges.
RUNLAB does not store full payment card details where payment information is processed directly by the payment service provider.
Payment transactions may be subject to the terms, security procedures and verification requirements of Revolut and the customer’s card issuer or payment provider.
5. Order Confirmation
After an Order has been submitted, the customer will receive an Order confirmation or other electronic acknowledgement using the contact details provided during checkout.
RUNLAB may contact the customer where necessary to confirm availability, delivery information, payment details or other information required to fulfil the Order.
If an ordered product is unavailable, RUNLAB will inform the customer as soon as reasonably possible. The customer may be offered an alternative product but is not required to accept a substitute.
Where payment has already been received for Goods that cannot be supplied, the relevant amount will be refunded.
6. Returns and Exchanges
The rules applicable to returns depend on whether the Goods were purchased online or in the physical RUNLAB store.
For Goods purchased through the Website, please see our Online Sales Return Policy.
For Goods purchased in the physical store, please see our In-Store Returns & Exchanges.
These policies do not limit the customer’s statutory rights in relation to defective or non-conforming Goods.
7. Legal Guarantee
Consumers purchasing Goods from RUNLAB benefit from the statutory legal guarantee provided by applicable Cyprus and European Union consumer law.
For further information, please see our Legal Guarantee page.
8. Contact
RUNLAB (CY) LIMITED
Registration No.: HE 425216
VAT/TIC: 10425216G
Drakos, Flat SHP06
20 Vasileos Georgiou
4047 Germasogeia
Limassol, Cyprus
Website: https://runlab.shop/
Tel: +357 25 333310